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Useful things to include:

A file that does not import or a row that fails: the error message and an example row. Please remove anything confidential; a few made-up rows that show the same problem are enough.
Labels that print in the wrong place: the label product (for example Avery 5160), your printer model, and how far off the labels are in millimetres.
A label size or barcode type you need: the sheet or roll product name and measurements.

Files you use in the tool stay in your browser, so we cannot see them unless you send them to us.